Looking for a Customer Care Executive Job in Hyderabad? If you’re a great communicator who enjoys helping people over the phone and creating smooth customer experiences, YoDrives wants you on our team! We’re hiring enthusiastic professionals for the Customer Care Executive – Calling Role at our Kukatpally, Hyderabad office.
Whether you’re from a BPO background or have experience in the travel, car rental, or logistics sector – this could be the opportunity you’ve been searching for.
About YoDrives – Hyderabad’s Trusted Car Rental Company
YoDrives is one of Hyderabad’s fastest-growing self-drive and chauffeur-driven car rental platforms. We offer safe, flexible, and budget-friendly transportation for families, solo travelers, corporate teams, and outstation rides.
Our services include:
- Self-drive car rentals
- Chauffeur-driven bookings
- Airport transfers
- Intercity travel packages
Our customers love our transparency, affordability, and wide range of vehicles. With a steadily growing customer base, we’re expanding our backend and customer support team and this Customer Care Executive Job in Hyderabad could be your opportunity to join us!
👉 Explore More Careers at YoDrives
Job Title: Customer Care Executive – Calling Role
- Location: Kukatpally, Hyderabad
- Employment Type: Full-time, On-site
- Languages Required: English, Hindi, and Telugu (spoken & written)
- Experience: Minimum 2+ years in customer support or call center roles
- Department: Customer Service / Operations
Role Overview
As a Customer Care Executive at YoDrives, you will serve as the first point of contact for customers seeking assistance. Your responsibilities include answering incoming calls, managing trip bookings, updating customers on rental status, and documenting interactions in our CRM system.
This is not just a calling job — it’s a chance to contribute to a dynamic and fast-growing brand in India’s travel and mobility industry.
Key Responsibilities of the Customer Care Executive Job in Hyderabad
- 📞 Answer incoming calls and respond to customer queries promptly and professionally.
- 📟 Handle customer bookings, inquiries, and complaints over phone, WhatsApp, and email.
- 🚘 Coordinate with the operations team for trip management, cancellations, and driver updates.
- 📊 Maintain detailed and accurate call records using CRM tools.
- 💬 Provide product/service information to customers.
- ♻️ Follow up with customers for feedback and resolution satisfaction.
Required Qualifications & Skills
- ✔️ Minimum 2+ years of experience in customer support/calling roles.
- ✔️ Fluency in English, Hindi, and Telugu (spoken and written).
- ✔️ Ability to work in flexible shifts including weekends or holidays.
- ✔️ Proximity to Kukatpally, Hyderabad preferred.
- ✔️ Good to have: Car driving skills with valid license.
- ✔️ Good to have: Personal laptop for daily work update.
- ✔️ Good to have: Two-wheeler for commute.
Perks & Benefits at YoDrives
We believe in creating a rewarding and supportive workplace. At YoDrives, you’ll get:
- 💰 ₹3 Lakhs Personal Accident Insurance
- 🏥 ₹1 Lakh Health Insurance Cover
- 🡩👩👧 ₹5 Lakhs Term Life Insurance
- 🏢 Employee State Insurance (ESI)
- 💼 Provident Fund (PF) Benefits
- 🚀 Fast-paced, startup culture with career growth
- 🧘 Flexible, friendly work environment
- 🎓 Training, onboarding, and mentoring from Day 1
- 📈 Performance-based bonuses and incentives
- 🎉 Recognition programs and team awards
At YoDrives, we promote:
- 🤝 Open communication
- 👥 Cross-functional collaboration
- 🎉 Celebrations and team-building events
- 📚 Continuous learning
- 🙌 Respect for every employee
- 🧭 Transparent career growth opportunities
- 🤗 Employee-centric policies
New hires joining the Customer Care Executive Job in Hyderabad at YoDrives are welcomed with proper onboarding sessions, guidance, and mentorship. You’ll work closely with departments like operations, accounts, and customer support to ensure every customer interaction is smooth and satisfying.
Work Culture Snapshot
We believe in creating a work environment that promotes respect, inclusion, and growth. If you’re considering a Customer Care Executive Job in Hyderabad, you’ll be collaborating with peers, support staff, and leadership across different departments. Our leadership is approachable, and team members are encouraged to share suggestions that can improve workflows or customer satisfaction.
Our Kukatpally office hosts regular celebrations for team milestones, birthday get-togethers, and informal team huddles that make work enjoyable and fulfilling making this Customer Care Executive Job in Hyderabad not just a role, but a rewarding experience.
Who Should Apply?
This role is best suited for:
- ✅ Call Center Professionals seeking work in a fast-growing brand.
- ✅ Customer Support Agents from travel, e-commerce, telecom, or logistics.
- ✅ Women Returning to Work after a career break.
- ✅ Hyderabad Locals who can speak fluent Telugu, Hindi, and English.
- ✅ Graduates & Diploma Holders looking to build a career in customer service.
If you’re passionate about helping people and want to secure a Customer Care Executive Job in Hyderabad with a brand that is revolutionizing India’s urban mobility – apply today!
Why Work in Kukatpally, Hyderabad?
Our office is located in KPHB (Kukatpally Housing Board) – one of Hyderabad’s most accessible and vibrant localities, making it a convenient spot for anyone seeking a Customer Care Executive Job in Hyderabad.
You can reach us easily by:
- 🚇 KPHB Metro Station
- 🚌 TSRTC Bus Services
- 🚖 Shared rides, cabs, and autos
This location offers seamless connectivity for daily commute and is surrounded by eateries, shopping centers, and tech parks.
How to Apply?
📩 Send your resume to: booking@yodrives.com
📞 For inquiries, contact: +91 94296 90678
💬 Apply through WhatsApp: Click to Chat
Interested in a Customer Care Executive Job in Hyderabad? We’ll schedule a quick telephonic discussion followed by an in-person meeting at our Kukatpally office.
Final Words – Be the Voice of YoDrives!
Working in a Customer Care Executive Job in Hyderabad at YoDrives is more than just answering calls — it’s about enhancing someone’s travel experience, making it better, smoother, and more personal.
You will be the voice that represents trust, reliability, and professionalism. If you’re looking to grow with a brand that values service excellence and believes in empowering its employees, this is your opportunity.
🚀 Apply today and build your career with YoDrives – Hyderabad’s trusted vehicle rental partner.
🔗 Visit: www.yodrives.com